Terms & Conditions

Terms and Conditions

These terms and conditions (the "Terms and Conditions") are the terms and conditions upon which Heroes Flowers ("we/us") make this website (the "Heroes Flowers" Site) available to you and any of your services which are accessible on or via the Heroes Flowers Site. These Terms and Conditions govern your use of the Heroes Flowers Site.

Bouquets and Products

  1. Orders placed or cancelled on Friday after 12.00 noon, Saturdays, Sundays or Bank Holidays will be treated as having been received on the following working day.
  2. Certain flower and plant products may be delivered in bud to ensure longer life.
  3. We will make every effort to deliver your order as requested, however we will not be held liable if we fail due to circumstances beyond our control.
  4. The order will only be processed upon confirmation of payment.
  5. Images are to give an indication of bouquet colour and style, seasonal flowers are used to create bouquets. The type of roses used for rose bouquets will also be seasonal.
  6. Not all products are available in all delivery areas. Delivery times cannot be guaranteed.
  7. All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and quality without notice.
  8. In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full no later than 30 days after the intended delivery date.
  9. Some flower and plant products may be harmful or poisonous, if you require further information before submitting an order please contact the Heroes Flowers Customer Services Team on +44 (0)207 723 4737.


  1. Only cancellations given at least 60 hours before delivery date will be eligible for a refund.
  2. Orders cancelled on Friday after 12.00 noon, Saturdays, Sundays or Bank Holidays will be treated as having been received on the following working day.


  1. Prices listed within the Heroes Flowers Service are valid for a maximum of 14 days of submitting your purchase form.
  2. Prices include VAT at the applicable rate.
  3. Product prices exclude Heroes Flowers Delivery.
  4. Some items are only available within mainland UK and not for overseas BFPO addresses.

Orders / Payment

  1. You will be given clear instructions to navigate the order process and will be required to provide us with your complete personal details, including accurate postcode and BFPO details where applicable together with those of the intended recipient and all necessary payment details.
  2. We accept payment by Paypal and use Sagepay to securely process all major credit and/or debit cards indicated on the payment page.
  3. By clicking on the 'check out' button at the end of the order process, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Heroes Flowers site.
  4. Submitting your order is subject to our acceptance of this offer.
  5. We cannot accept orders from customers under the age of eighteen (18) years.


Please visit our delivery page for more information.

Heroes Flowers Gift Certificates

To be used within six months of issue. The value of the certificate includes delivery and consideration to this must be made when ordering from the site. Please note that a certificate must be redeemed in full. No credit will be given for any balance remaining between certificate value and final order. Any queries please contact enquires@heroesflowers.com

Heroes Flowers Customer Services

In the event that you are not satisfied with the Heroes Flowers Service any complaints should be addressed in the first instance to enquires@heroesflowers.com. Because of the perishable nature of most products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 working day of the date of delivery.


(a)Whilst we agree to use all reasonable endeavours to ensure that the Heroes Flowers Site is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Heroes Flowers Site and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Heroes Flowers Site impossible or impractical.
(b)Subject to clause (a), our liability in contract, tort (including negligence and breach of statutory duty) or otherwise arising by reason of or in connection with your order with us shall be limited the price you have paid for the products.
(c)Subject to clauses (a) and (b) above we exclude all liability for any claims, losses, demands and damages, including without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, arising directly or indirectly out of or in any way connected with your use or inability to access the Heroes Flowers Site, whether arising in contract, tort (including negligence), under statute or otherwise PROVIDED THAT nothing contained in these Terms and Conditions affects or will affect your or the recipient's statutory rights in relation to the quality, fitness or description of the products supplied.
(d)Subject to clauses 1.5 and 5.3 above, we shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control. Changes to these terms of use may be made at any time.


We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Heroes Flowers Site from time to time. We will post any changes on the Heroes Flowers Site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Heroes Flowers Site. Changes will be effective five (5) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.
Additionally, we reserve the right to suspend, restrict or terminate access to the Heroes Flowers Site for any reason at any time.
These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Heroes Flowers Site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy. A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that Act.
In respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.
Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.

Intellectual Property

All other rights, including copyright, in this website are owned by Heroes Flowers Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use is prohibited without the permission of Heroes Flowers Ltd. You may not modify, distribute or repost something on this website for any purpose.

Registering with Heroes Flowers - terms and conditions

  1. In order to provide the registration service, we will hold certain personal information. Except to the extent that we are required or permitted by law, any personal information which we collect will be used solely for the purposes of providing the service.
  2. To register you must be over eighteen years of age.
  3. When you register you will be required to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us immediately. Should you forget your password, please use the password reminder service.
  4. If Heroes Flowers has reason to believe that there is likely to be a breach of security or misuse of the service or site, we may require you to change your password, or may suspend use of the registration service.
  5. You must ensure that the details you provide on registration or at any time are correct and complete.
  6. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. You can update the details you have given us at any time. This will ensure that the service we provide is accurate and up to date or email us HYPERLINK "mailto:enquires@heroesflowers.com" enquires@heroesflowers.com if you are unable to amend the information that we hold about you which is incorrect or needs updating, or if you want us to delete any personal information.
  7. Use of the registration service is intended to assist with purchases to be made via the site.
  8. Whilst we take every reasonable precaution and care in relation to the registration service, we do not make any representation or warranties of any kind (express or implied) with respect to the contents or operation of this Service, and any such representations and warranties are excluded by this notice. We do not warrant that use of the Service will be uninterrupted or error free. Your use of the Service is done so entirely at your own risk and we do not accept any liability whatsoever for losses or damages that you may suffer as a result of your use of the Service.
  9. Your access to the Site and Service may be occasionally restricted to allow for routine maintenance.
  10. These Terms and Conditions operate in conjunction with general Terms & Conditions of the Site governing overall use and order placement. We are committed to protecting your privacy, further information is contained within our Privacy Policy.
  11. If you have any queries please contact us on enquires@heroesflowers.com

We have obligations in relation to your personal information. By registering and providing your details, you agree to us using information in the way set out above. Where you provide information about other people (for example their date of birth, or their address) you also confirm that have the consent of these people to provide us with that information.