Important Delivery Information & Packaging

Heroes Flowers Packaging

Because we appreciate that access to the Internet can be limited and irregular for Forces deployed on operations, exercises and overseas detachments we are able to take your order up to 12 weeks before an event to make sure that a special occasion is not forgotten.There are no deliveries on Sundays and Mondays. STANDARD UK DELIVERY is next day for orders placed Monday Thursday excluding bank holidays. Orders placed by noon will be sent out the same day for next day delivery, those received after noon will be sent out the next day. We cannot guarantee an arrival time.

For orders placed between noon Thursday and noon Friday - Saturday delivery is possible if selected and the appropriate carriage price paid. If this supplement is not paid - orders taken after noon Thursday will be sent out Monday for delivery Tuesday.

We can take early orders for a specific date provided the delivery date is Tuesday Saturday (excluding bank holidays) provided the appropriate additional delivery charge is paid for Saturday delivery. Charges shown at checkout.

For deliveries outside these days or out of our standard delivery zone 1 ( see below ) please email for quote to

Some products will be delivered via courier and some via postal services to UK mainland addresses, in the event of postal strikes all products will be sent via courier. Whilst every effort will be made to deliver the bouquet on your chosen date, the exact delivery date cannot be guaranteed.

Please be aware that the carrier will deliver the goods to the address provided in good faith and we cannot accept responsibility if the intended recipient is no longer at that address.

You may order on any day but need to bear in mind that your order will not be sent out until the first of these collection days following receipt of your request.

We cannot guarantee a specific delivery date cannot offer to supply countries outside the UK Where possible, we recommend to order your bouquet as early as possible, we are able to take advance orders up to 12 weeks. Single red roses are currently not able to be sent outside the UK.

UK Delivery Zones

Zone 1
England, Wales and parts of Scotland, excluding Highlands and Islands. The zone is made up of all postcodes not mentioned in zones 2 and 3. IF IN DOUBT CONTACT US

Zone 2
The Highlands and Islands of Scotland - postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE.

Zone 3
Northern Ireland, Isle of Man and Isles of Scilly - postcodes BT, IM, TR21-25.